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Shipping Terms

Payment Methods

  • You may select products according to your preferences and complete your order using cash on delivery (COD) or other available payment options (credit/debit card, PayPal, etc.) as displayed at checkout.
  • For returns, please refer to the mall’s Return & Refund Policy below.
  • If you have any questions after receiving your order, contact our online customer service — we are available 24/7.

Shipping & Logistics Terms

  1. Shipping Cost
    Free shipping on all orders.

  2. Processing Time
    Orders are processed in the order they are received. Estimated processing time is 3 business days.
    Note: We strive to ship on Saturdays, Sundays, and national holidays when possible, but delivery on these days is not guaranteed.

  3. Estimated Arrival Time
    After processing, delivery typically takes 7–10 business days.

  4. Signing Instructions

    • Please provide an address and phone number where someone can sign for the package.
    • Upon delivery, inspect the outer packaging for any damage, verify that the quantity matches your order, and check that the packing list is complete.
    • Do not open the product packaging (e.g., phone box) before signing the delivery receipt.
    • If the outer box seal is damaged or torn, you have the right to refuse the shipment.
    • If you cannot be present to sign, you may authorize someone else to receive the package. The courier will deliver to the address on file; any person at that address may sign — the courier is not responsible for handing the package to a specific individual.

  5. Order Modification & Undeliverable Orders

    • For security reasons, orders cannot be modified after purchase confirmation. Please double‑check your address and phone number before placing the order.
    • If an order cannot be delivered due to incomplete or incorrect information, the carrier will hold it for 5 days. We will notify you by email. Please reply to that email or contact customer service. If we receive no response within 5 days, the order will be returned to our warehouse and a refund will be processed.
      We apologize for any inconvenience.

Return & Refund Policy

  1. If the item you received is defective, you may request a full refund.
  2. Return and refund methods and conditions are subject to the product details shown on the sales page and during checkout.
  3. Returned items must include all original items, gifts, accessories, packaging, and any accompanying documents. If a physical invoice was included, it must be returned together with the signed credit note (or other documents required by law). Otherwise, the Company reserves the right to refuse the return or refund.
  4. You understand and agree that if you request a return/exchange, or if we cannot fulfill part or all of your order, or if the contract is cancelled for any reason, we may process on your behalf any documents required by applicable laws (e.g., invoices or credit notes).

Shipping FAQ

Q1: Can I specify a delivery time when placing an order?
A1: Delivery time depends on the carrier assigned to your order (see “Transportation Company” in your order details). We cannot guarantee a specific delivery window, but you may add a note during checkout, and we will do our best to accommodate.

Q2: How do I file a complaint against the courier?
A2: Please contact the courier’s local customer service hotline, as shown under “Transportation Company” in your order information.

Q3: How long does delivery usually take?
A3: Under normal circumstances, delivery is completed within 7–10 business days from the date your order is shipped (not including the processing time).

Q4: What should I check when signing for a package?
A4: Ensure the outer packaging is intact. If it is damaged, you have the right to refuse delivery.

Q5: Do I need to show an ID to receive the package?
A5: No. The courier only delivers to the address on the order. Anyone at that address may sign; delivery is not guaranteed to a specific person.

Q6: What if someone else signed for my package?
A6: Please contact the courier company listed in your order’s transportation information. They will assist you further.

Q7: How can I track the status of my delivery?
A7: Use the tracking number provided in your shipping confirmation email. You can also check the status via the courier’s website, as indicated by “Transportation Company” in your order details.

Need help? Email us at service@mail.plynvio.com – our customer service team is available 24 hours a day, 7 days a week.